Trust & Support
Customer Support
How to reach the Med-Cert Pro team, how quickly we respond, and what support can help with.
Support
Help from people who understand credential work.
Support channel
How to reach us: email [email protected] — and never send passwords, PHI or credential documents by email.
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Support channel
How to reach us: email [email protected] — and never send passwords, PHI or credential documents by email.
Read full sectionWhat this means for you
- Email [email protected] from the address on your account when you can.
- If we need a file, we’ll send you a secure way to provide it.
- Never send passwords, recovery codes, patient information or credential documents by ordinary email.
Response targets
We aim to acknowledge requests within two business days, and prioritize security, billing and activation issues.
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Response targets
We aim to acknowledge requests within two business days, and prioritize security, billing and activation issues.
Read full sectionWhat this means for you
- Account-security and billing-access issues are handled first.
- Organization activation problems are prioritized so teams aren’t blocked.
- Organizations with a written agreement may have additional commitments.
Scope
Support helps with how Med-Cert Pro works — it can’t decide whether a credential or CE activity is valid.
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Scope
Support helps with how Med-Cert Pro works — it can’t decide whether a credential or CE activity is valid.
Read full sectionWhat this means for you
- We can troubleshoot accounts, uploads, reminders, sharing, billing and organization tools.
- We can’t confirm credential validity, CE acceptance, or licensing or employment eligibility.
- For those questions, contact your issuer, licensing board, registry or employer.